Time in Timelint is always logged against a ticket, so the contract balance is just the sum of the work your team has logged.
Log time on a ticket
Open a ticket and, in the Time panel, either:
- choose Start timer while you work, then stop it and add a note; or
- choose Log time to record work you've already done. Enter the Duration (
1h 30m,90m), the Date, and optionally a start time and a Description.
Leave Billable ticked for work that should count against the client's support contract. Untick it for work you're absorbing yourselves.
Where the balance shows
- On the ticket. The Contract impact panel shows time tracked on this ticket and the contract balance.
- On the service desk dashboard. It shows the contract's balance, what's been used and the monthly allowance, alongside a chart of contracted against used time.
- On the client's portal. Their Support balance page shows the same numbers. See 6. Invite your client to the portal.
The balance only counts billable time on in-contract tickets, and only if the contract's consumption basis is Tracked time. See 4. Add a support contract.
Reviewing time
Timesheets in the sidebar shows everyone's logged time on a calendar, with filters and CSV export. See Time tracking and timesheets.