Timelint is ticket-first project management for agencies.
It’s designed for teams that run:
- multiple client projects
- support retainers (monthly hours)
- client intake + status updates
The mental model
Timelint keeps the Jira-style nouns:
- tickets
- boards and workflows
- issue keys
The goal is the same workflow, with less overhead.
If you’re setting up a new account, start here:
Service desk inside projects
In Timelint, service desk is a project capability, not a separate system.
That means support intake, triage, and delivery stay attached to the same tickets and workflow.
Client portal
Clients can submit requests, follow status, and reply in a single thread per ticket.
Retainer boundaries
Retainers fail when the boundary is fuzzy. Timelint keeps contract hours and time logs tied to tickets so the boundary is auditable.
If you want the operating detail, see: