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Features · Client portal

Client portal for agencies.

Timelint is a client portal for agency tickets. Clients can create requests, follow status, and reply in one thread. Access stays predictable.

  • Requests in. Status out.
  • Branding with readable contrast.
  • Access per contact.
  • Works with service desk projects.
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Timelint customer portal ticket view

Customer experience-first portal

Give customers a place that feels modern: branded, fast, and clear—so requests are easy and status is obvious.

  • Intake that routes to the right project
  • Clear updates and threaded communication
  • Client permissions that behave predictably
See the portal
Timelint customer portal ticket view

Designed for trust

Make status and next steps obvious. Reduce ambiguity.

Branding

Match your agency. Keep contrast readable.

Updates

One thread per ticket. Message history stays attached to the issue.

Access

Clients see the tickets they are allowed to see.

Status

Clients can check status without emailing for updates.

Speed

Fast interactions. Low JavaScript.

Accessibility

Keyboard navigation and visible focus.

Templates that reduce follow-ups

The goal is fewer “any updates?” messages without writing more emails.

Weekly client status update template
Client comms
What shipped, what’s next, blockers, decisions, and risk.
Support intake form template
Intake
The minimum fields that keep triage fast and requests clear.
Decision log template
Delivery
Capture decisions, owner, date, and impact to stop scope drift.

Related docs

How portal access and client workflows work in Timelint.

Client portal
Docs
How requests, status visibility, and replies work for client users.
Permissions
Docs
Roles, predictable access edges, and client contact permissions.
Notifications
Docs
How to keep updates action-oriented without drowning in noise.

FAQ

Answers to common questions. Keyboard-friendly and accessible by default.

Do clients need to learn our internal workflow? +
No. The portal is designed for clarity: request, status, next steps, and one thread.
Can clients create new requests? +
Yes. Requests can be created in the portal and land in the same ticket workflow as delivery.
How do permissions work? +
Access is per contact. Clients only see the tickets they’re allowed to see.
Does it work with service desk projects? +
Yes. Portal requests work with service desk projects and their queue/triage workflow.
Do you have a weekly status update template? +
Yes. A practical weekly client update template is available in Resources: https://timelint.com/resources/weekly-client-status-update-template

Give clients confidence

A portal that reduces follow-ups by reducing ambiguity.

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