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Features · Agencies

Agency project management software.

Timelint is project management for agencies. Projects and service desk share one workflow. Clients use a portal built for tickets, status, and clear next steps.

  • Project workflow and service desk share the same statuses.
  • Contracts and SLAs use numbers you can audit.
  • Permissions have clean edges.
  • Navigation is built for daily use.
Start free Client portal
Timelint projects index with a full workspace

Delivery loop

A service desk request should not become a side-channel. Keep intake, triage, and delivery in the same project workflow.

  1. 1
    Intake

    Requests enter through the portal or internal triage. One queue. One entry point.

  2. 2
    Triage

    Assign ownership, set priority, and route to the right project status.

  3. 3
    Delivery

    Work moves on the board. The backlog stays finite.

Features that pull their weight

Built for daily use. Designed for speed and clear ownership.

Contracts

Track monthly hours, carryover, and thresholds. Numbers stay legible.

SLA

See at-risk work before it becomes a fire.

Notifications

Action-oriented updates. Less noise.

Permissions

Predictable roles for team and client users.

Search

Find tickets without drilling through settings.

Workflow

Statuses that match how your agency actually ships.

Docs for agency workflows

How projects, service desk, and client access fit together.

Overview
Docs
How Timelint is structured for agency delivery and service desk inside projects.
Workflows
Docs
Statuses that stay readable under pressure and reduce “where is that?” time.
Client portal
Docs
Requests in, status out, with predictable client access.

FAQ

Answers to common questions. Keyboard-friendly and accessible by default.

Is this built specifically for agencies? +
Yes. Timelint is ticket-first and agency-shaped: projects and service desk share one workflow, and clients use a portal built for clarity.
Do we have to run a separate service desk tool? +
No. Service desk is a project capability. Requests land as normal tickets inside the same statuses as delivery.
Can clients create requests and follow status? +
Yes. Clients can create requests, see status, and reply in one thread through the portal.
Can we track retainers and contract hours? +
Yes. Service desk projects can track contract hours and remaining time as work is logged.
Can we import from Jira? +
Yes. Import issues, keep what you use, and drop the rest. Start familiar, then simplify.

Run projects and service desk in one system

A Jira-style workflow for agencies, built around tickets and clear ownership.

Start free Service desk