Timelint is ticket-first project management for agencies.
It’s designed for teams that run:
- multiple client projects
- support retainers (monthly hours)
- client intake + status updates
The mental model
Timelint keeps the Jira-style nouns:
- tickets
- boards and workflows
- issue keys
The goal is the same workflow, with less overhead.
If you’re setting up a new account, start here:
Service desk inside projects
In Timelint, service desk is a project capability, not a separate system.
That means support intake, triage, and delivery stay attached to the same tickets and workflow.
Client portal
Clients can submit requests, follow status, and reply in a single thread per ticket.
Retainer boundaries
Retainers fail when the boundary is fuzzy. Timelint keeps contract hours and time logs tied to tickets so the boundary is auditable.
