Product docs

Practical documentation for how Timelint works: service desk, client portal, retainers, planning, and Jira import.

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Recommended path

If you’re new to Timelint, start with the overview and then set up projects, workflows, and ticket types.

Delivery projects, service desk capability, and client context.

Statuses that stay coherent and don’t drift.

Keep triage fast without type sprawl.

Import from Jira

A calm migration path + what the import wizard looks like.

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Getting started

How Timelint fits agency delivery: tickets, service desk inside projects, client portal, and retainer boundaries.

Migration

Import from Jira (guide)

A migration approach for agencies: keep the ticket-first mental model, drop the field/workflow sprawl, and roll out the portal.

Portal

How the Timelint portal works for agency tickets: requests, status visibility, and threaded replies.

Projects

How projects work in Timelint: delivery projects, service desk capability, and keeping support attached to delivery.

Retainers

Retainers and contract hours

How to run support retainers with clear boundaries: contract hours, time notes, and out-of-contract handling.

Security

Permissions and roles

How permissions work in Timelint: predictable roles, clean boundaries, and fewer ‘permission archaeology’ moments.

Service desk

Service desk (inside projects)

Service desk in Timelint: queue + triage + SLA visibility, inside the same project workflow as delivery.

Usage

How to use global search to reduce ‘where is that?’ time: find tickets, jump to context, and keep navigation fast.

How to keep notifications actionable: reduce noise, route ownership, and keep support from becoming interrupts.

Workflow

Ticket types (issue types)

How to think about ticket types in Timelint: keep types minimal, tie them to triage, and avoid type sprawl.

Workflows and statuses

How to design ticket workflows that stay coherent: small status sets, clear definitions, and guardrails that stop drift.