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Bug report template (agencies)

A bug report template that makes issues reproducible: expected vs actual, environment, steps, and impact. Copy/paste-ready.

Templates Service desk Triage
Copy/paste template. This is guidance you can copy into your docs or intake forms. Timelint doesn’t currently generate custom templates for you.

Most “bugs” become expensive because they’re not reproducible. This template makes reproduction the default.

Use it for client-reported issues or internal QA.

Ticket detail
A bug report is only useful if it turns into a clear next step.

The template

Summary

  • Title: (one line)
  • Environment: Production / Staging / Other
  • URL(s): …
  • Severity: Low / Medium / High

Expected vs actual

  • Expected: what should happen
  • Actual: what happened instead

Steps to reproduce

  1. …
  2. …
  3. …

Impact

  • Who is affected?
  • How often does it happen?
  • Is there a workaround?

Evidence

  • Screenshot/video:
  • Error message text (copy/paste):
  • Console/network logs (if relevant):

Access (only if needed)

  • Do we have credentials to reproduce? Yes / No
  • If yes, where should we receive them securely?

If you want bug reports to land in a triage queue with ownership and SLA visibility, see: Service desk inside projects.

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