Skip to content
Switching · Import

Import from Jira.

Move issues into a Jira-style workflow that’s easier to navigate. Keep what you use. Strip unused fields. Switch without re-learning.

  • Jira-style tickets and statuses.
  • Cleaner defaults.
  • Agency-ready portal and service desk.
  • Start with familiar nouns.
Start free Jira alternative
Timelint ticket detail view

Switch without a rewrite.

Start with familiar nouns. Keep the workflow tight. Simplify the parts that became a burden.

What to migrate

Move active projects and active support work. Leave historical weight behind unless you truly need it.

  • Active tickets and their context.
  • A small, clear workflow (statuses that mean something).
  • Permissions with clean edges.
  • Client-facing access through the portal.
A migration path that holds shape

A clean cutover is not a big-bang import. It’s a controlled change you can keep up to date.

  1. 1
    Import

    Bring issues across so your team lands in a familiar ticket-first workspace.

  2. 2
    Trim

    Keep the fields you actually use. Drop the configuration sprawl.

  3. 3
    Standardise

    Set a clean workflow and permissions that stay predictable as you grow.

Keep shape. Gain speed.

Boards and tickets should feel familiar. The difference is how fast you can move through them.

  • Issue keys that read like tickets.
  • Workflows that hold shape.
  • Fast navigation, less admin.
See the workflow
Timelint board view with tickets in flight

Import resources (checklists + guides)

A calm migration is mostly deciding what to keep and what to drop.

Jira import checklist
Checklist
Decide what to keep, map fields, simplify workflows, and roll out to clients.
Jira field mapping guide
Guide
Which fields to keep vs drop to avoid importing admin overhead.
Jira workflow simplification guide
Workflow
Reduce statuses, clarify meaning, and stop per-project workflow drift.
Client portal rollout checklist
Portal
Portal access, request types, status expectations, and comms templates.
From Jira admin to agency workflow
Guide
Keep the ticket-first model, drop the sprawl, and stay coherent under pressure.

Related docs

How to land in a workflow that stays coherent after the import.

Import from Jira
Docs
A practical migration path: what to keep, what to drop, and how to roll it out.
Workflows
Docs
Status definitions and a workflow that holds shape across projects.
Ticket types
Docs
Keep request/bug/change boundaries clear without importing “configuration sprawl”.

FAQ

Answers to common questions. Keyboard-friendly and accessible by default.

Do we have to re-learn everything? +
No. It keeps the Jira-style nouns: tickets, boards, statuses, issue keys. The goal is less friction, not new terminology.
Should we migrate everything? +
Usually no. Start with active projects, keep what matters, and leave historical weight behind.
What about clients? +
Clients can use the portal for requests and status. They don’t need access to your internal workflow.
Can we still run a service desk? +
Yes. Service desk lives inside projects, with SLA and contract-hour tracking.

Switch without a rewrite

Import from Jira and land in a workflow your team can keep up to date.

Start free Service desk