Skip to content
Features · Service desk

Jira Service Management alternative for agencies.

Run support without a separate system. Intake, triage, SLA, and retainer hours stay attached to the same tickets your team ships.

  • Service desk lives inside projects.
  • Client portal intake.
  • First response SLA.
  • Contract hours and out-of-contract tracking.
Start free See service desk
Timelint service desk queue with SLA sorting

Don’t split support from delivery.

When support lives in a separate system, work leaks into side channels and priorities drift.

Separate service desk tools
  • – Requests enter a different world.
  • – Statuses mean different things.
  • – Handoffs get messy.
  • – Clients chase updates.
Service desk inside projects
  • ✓ Requests land as normal tickets.
  • ✓ One workflow, one set of statuses.
  • ✓ Queue and triage stay in context.
  • ✓ Clients see progress in the portal.

Support that stays in the workflow

Keep intake attached to delivery. Keep the system coherent.

One ticket system

Service desk tickets are normal project tickets. No split brain.

Queue + triage

Sort, assign, and route work into project statuses without losing context.

First response SLA

See at-risk tickets in the queue and on the ticket. Keep promises visible.

Contract hours

Track monthly hours and remaining time as work is logged. No spreadsheet-first workflow.

Out of contract

Mark work out of contract and keep the audit trail clear.

Client portal

Clients submit requests and follow status without learning your internal workflow.

FAQ

Answers to common questions. Keyboard-friendly and accessible by default.

Is this a full ITSM tool? +
It’s an agency-shaped service desk. The goal is clear intake, triage, SLA, and retainer boundaries—inside the delivery workflow.
Do we need a separate service desk product? +
No. Service desk is a project capability. Requests land in the same ticket system and statuses.
Can clients submit and reply on tickets? +
Yes. The portal is designed for tickets: requests, status, and a single thread per issue.
Can we track retainer hours? +
Yes. Contract hours are tied to service desk work logs so remaining time stays legible.

Keep support attached to delivery

A Jira Service Management alternative for agencies, built into projects.

Start free Client portal