Client work, support and retainer hours on one board.
Timelint is a lightweight Jira alternative for 3 to 20 person software agencies. Requests land in a service desk, time is logged against each client's contract, and clients check status in a free portal instead of emailing you.
- Boards and tickets you already know.
- Service desk inside the same project.
- Contract hours that count themselves down.
- A client portal you do not pay per seat for.
We are inviting agencies a few at a time. £29 per seat a month when you join, 3 seats minimum, ex VAT.
How one request gets handled
The whole loop, from a client's email to the hours coming off their contract.
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1It lands in the queue
A client raises a request in the portal, or emails it in. It arrives with an SLA clock already running.
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2Somebody picks it up
The ticket shows the client, the priority and how many hours are left on their contract this month.
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3The timer runs
Start it, stop it, write the note. The minutes come off the contract without anybody filling in a timesheet on Friday.
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4The client sees it
Status and remaining balance are in their portal. Nobody has to ask, and nobody has to answer.
Everything you actually use
Defaults that hold shape. Features that pull their weight.
For movement, not storage. High-contrast work in flight. Built to surface blockers.
A dense, sortable view for triage and planning. Clear fields. No noise.
Intake and triage built into projects. Queue, SLA, ownership. No separate system.
A clean surface for requests and status. Less ambiguity. Fewer follow-ups.
Predictable roles. Clear boundaries. No permission archaeology.
Import issues from Jira. Keep what you use. Skip the rest.
Familiar, but dramatically simpler
Keep boards, workflows, and tickets—lose the “where is that setting?” problem. Timelint is designed to be navigated quickly, not configured endlessly.
- Less “where is that setting?”
- Predictable permissions
- Action-oriented notifications so nothing gets buried
Boards, statuses, tickets, and workflows—your team’s muscle memory still works.
Clear pages, fewer detours, and faster actions—especially for repeat tasks.
Service desk is a project capability, and the portal is designed to reduce noise and keep clients confident.
Speed that shows up in every click
Designed for speed and clarity. Progressively enhanced—no scrolljacking, and reduced motion support by default.
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Navigate instantly
Clean IA and predictable pages—no hunting for common actions.
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Act from anywhere
Action-oriented notifications and fast search keep work moving.
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Keep clients confident
Portal and service desk reduce churn by reducing ambiguity.
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Customer experience-first portal
Give customers a place that feels modern: branded, fast, and clear—so requests are easy and status is obvious.
- Intake that routes to the right project
- Clear updates and threaded communication
- Client permissions that behave predictably
FAQ
Answers to common questions. Keyboard-friendly and accessible by default.
Is Timelint a Jira replacement? +
Do you have a client portal? +
Can we import from Jira? +
Built by an agency that runs on it
Codebased is a three-person software agency in Stafford. We built Timelint because nothing on the market handled delivery, support and retainer hours in one place, and we use it for our own clients every working day.